Shipping policy

Where We Ship

We currently ship to addresses within the United Kingdom, excluding Northern Ireland..

Processing & Dispatch Times

As our products are 3D printed, some items may be made to order. We aim to process and dispatch orders within 5 working days of receiving your order.

During busy periods, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.

Please note that the processing time is separate from the delivery time.

Shipping Costs

Shipping is charged separately and will be calculated at checkout based on your order and delivery address.

The available shipping options and their prices will be shown before you complete your purchase.

Delivery

We use a range of delivery providers, including:

  • Evri

  • Royal Mail

  • InPost

The delivery provider used may vary depending on the size, weight, destination, and shipping option selected for your order.

Once your order has been dispatched, you may receive tracking information where tracking is available.

Please remember that delivery times are estimates and may be affected by circumstances outside of our control, including courier delays, severe weather, or busy periods.

Damaged or Missing Orders

We take care when packaging our 3D-printed products, but unfortunately damage can occasionally occur during transit.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging so that we can investigate the issue and help resolve it.

If your order appears to be missing or has not arrived within the expected delivery time frame, please contact us and we will investigate this with the relevant delivery provider.

Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order.

We cannot be held responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided at checkout.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that the address can be changed after an order has been dispatched.

Contact Us

If you have any questions about your order or our shipping policy, please contact us through our website's contact page or the contact details provided on our website.